Frequently asked questions.

Frequently asked questions.

Discover expert insights from Appliance Repair Brothers in Philadelphia, PA! Learn about our services, appliance types we repair, warranties, and scheduling tips

How does your washer repair service in Philadelphia and New Jersey work from the first call to a fully fixed washing machine?

When your washer stops working, you don’t just lose an appliance – your whole household routine is affected. Our
professional washer repair service is designed to make the process as simple and stress-free as possible,
from the moment you contact us until your washing machine is running smoothly again. On this page, we’ll walk you through
each step of how Appliance Repair Brothers handle washing machine repair, what you can expect from our
technicians, and why local homeowners in Philadelphia, South Jersey and the surrounding areas trust us with their laundry appliances.
For full details or to book a visit, you can always go directly to our

Washing Machine Repair Service
page.

Use the quick links below to jump to the section that interests you:

Step 1 – Requesting washer repair service

The first step is simply to reach out. You can call us during business hours or submit a request online. When you contact
Appliance Repair Brothers for washer repair service in Philadelphia and New Jersey, our team will gather a
few important details:

  • The brand and model of your washing machine (if available).
  • A short description of the problem – for example, “washer not spinning,” “machine leaking,” “door won’t lock,” or “error code on the display.”
  • Your address and preferred time window for the visit.

We know a broken washer can’t wait, so we do our best to offer same-day or next-day appointments whenever
possible. Instead of leaving you guessing, you’ll receive a clear time frame for your technician’s arrival, and in most cases
our tech will call you before heading to your home.

Step 2 – Professional in-home diagnosis

Once your appointment is scheduled, a certified technician arrives at your home with the tools and common replacement parts
needed for most washing machine repairs. The diagnostic process is a crucial step to make sure we solve the
actual root cause of the issue, not just the visible symptom.

During diagnosis, your technician will typically:

  • Visually inspect the washer, hoses, and surrounding area for obvious leaks or damage.
  • Run a test cycle (if possible) to observe the behavior – no draining, no spinning, loud noises, error codes, and so on.
  • Check key components such as the lid switch or door lock, drain pump, drive belt, motor, shock absorbers, suspension rods, and control board.
  • Verify the electrical and water connections and confirm that water pressure and drainage are adequate.

After the inspection and tests, the technician will explain exactly what is wrong with your washer in clear, simple terms,
not technical jargon. You’ll get an upfront price quote for the repair, including parts and labor, so you
can decide whether to proceed before any work is done.

Step 3 – Fast, efficient washer repair

If you approve the estimate, our technician starts the repair right away. Because our vans are stocked with many
frequently-used parts, most washer repairs are completed in a single visit. This saves you time and gets
your laundry schedule back on track quickly.

Depending on the diagnosis, the repair may include:

  • Replacing a faulty drain pump when the washer won’t drain or shows standing water in the tub.
  • Installing a new drive belt or motor coupling if the drum doesn’t spin or agitate properly.
  • Repairing or replacing the door lock / lid switch when the washer won’t start or keeps stopping mid-cycle.
  • Fixing leaks by replacing inlet hoses, tub seals, or drain hoses and tightening loose connections.
  • Addressing unbalanced drum issues and worn shock absorbers that cause loud banging noises during spin.
  • Troubleshooting and replacing a defective control board, timer, or sensor when digital error codes appear or cycles won’t complete.

Every repair is completed according to manufacturer guidelines, using appropriate parts and professional tools. After the
work is done, the technician runs at least one test cycle to confirm that your washing machine is functioning correctly and
that the original problem has been fully resolved.

Common washing machine problems we fix

Our washer repair technicians handle a wide range of issues for both top-load and front-load machines. Some
of the most common problems we see in homes across Philadelphia and New Jersey include:

  • Washer not spinning or agitating – Often caused by a worn belt, faulty lid switch, motor problems, or a failed control board.
  • Washer not draining – Frequently linked to a clogged drain pump, blocked drain hose, or defective pump motor.
  • Leaking washer – May be due to damaged hoses, loose connections, a cracked tub, a failing door seal, or issues with the dispenser.
  • Washer won’t start – Could be related to the power supply, door lock mechanism, control board failure, or a blown fuse.
  • Excessive vibration or loud noises – Results from unbalanced loads, worn bearings, broken suspension rods, or shock absorbers.
  • Bad smells or mold – Common in front-load washers when moisture and detergent residue build up around the door gasket and drum.
  • Error codes on the display – Modern washers show specific codes when something is wrong; our technicians interpret these codes and fix the underlying fault.

Rather than guessing or replacing your washer prematurely, scheduling a professional washer repair service
can extend the life of your appliance and save you money compared to buying a new machine.

Why choose Appliance Repair Brothers for your washer repair?

There are many reasons homeowners rely on our team when they need reliable
washing machine repair in the Philadelphia area:

  • Local experts – We are a local company serving Philadelphia and nearby New Jersey communities, so you’re not dealing with a distant call center.
  • Factory-authorized experience – Our technicians are trained to work on major washer brands and models, from older units to the latest high-efficiency machines.
  • Transparent pricing – You receive a clear estimate before any work starts, with no surprise charges at the end.
  • Same-day or next-day service whenever possible – We understand how urgent a broken washer can be for a busy household.
  • Respect for your home – Technicians work carefully, protect your floors where needed, and clean up the work area before leaving.
  • Focus on long-term reliability – Our goal is not just to get your washer running today, but to help it stay reliable, with tips on proper use and maintenance.

This combination of technical skill, friendly service, and honest communication is what makes our
washer repair service a trusted choice for so many local families.

How to schedule your washer repair service today

If your washing machine is giving you trouble – whether it’s not spinning, leaking, making loud noises, or refusing to start –
it’s best not to wait. Small issues can quickly turn into bigger, more expensive problems if they’re ignored. Instead, let a
professional diagnose and repair the fault before it causes water damage or a complete breakdown.

To schedule your appointment, you can:

  • Call our team during business hours to speak with a live representative and reserve a convenient time slot.
  • Use the online form on our dedicated

    Washer Repair Service
    page to request a visit at a time that works for you.

Once your repair is complete, your washer should return to doing what it does best – quietly and efficiently handling your
laundry, without leaks, errors, or unpleasant surprises. If you’re currently dealing with any kind of washer problem in
Philadelphia or the surrounding New Jersey area, reaching out to Appliance Repair Brothers is the fastest way to get your
laundry routine back to normal.